Transforming housekeeping standards at Landal Barnsoul

When Colin Henderson, General Manager at Landal Barnsoul, approached The Godfrey Group, he was in urgent need of a reliable housekeeping partner. With less than two weeks' notice, and following a disappointing experience with a previous contractor, the team at Barnsoul needed immediate support to uphold the high standards expected at their unique lodge accommodation.

The previous housekeeping arrangements had fallen short, resulting in inconsistent standards and growing concerns from guests and management alike. The site needed a rapid turnaround — both in staffing and performance — with zero disruption to ongoing operations.

With typically a month required to fully mobilise a new contract, the Godfrey Group was challenged to build and deploy a dedicated team in under two weeks. This meant recruiting, onboarding, and training staff at pace, all while maintaining our quality-first approach.

To meet the urgent demand, we accelerated our mobilisation plan and stepped up one of our experienced managers, Gail, to Regional Manager, ensuring strong leadership and consistency during the crucial setup phase.

From day one, our team hit the ground running. Louisa and Laura, two of our senior leaders, took a hands-on approach to understand the layout, guest flow, and operational nuances of Barnsoul’s beautiful and authentic lodges. Their priority was clear: elevate the standard of cleanliness immediately.

The results were immediate. After just one day on site, the General Manager remarked:

"It’s nice to walk into lodges that smell clean."

This simple yet powerful statement reflected a dramatic shift in presentation and hygiene — a standard our teams consistently maintained from that moment onward.

Over the following weeks, guest satisfaction improved significantly, with a noticeable drop in cleanliness-related complaints. The atmosphere around the site changed too, with staff feeling supported and confident in delivering high-quality service.

Switching cleaning contractors can often be disruptive, but The Godfrey Group made the transition for us effortless, and the results have been incredible. From day one, Louisa and Laura took genuine interest in understanding the unique needs of our authentic accommodations, ensuring every cleaning process aligned with our brand’s high standards. Their hands-on approach and attention to detail have made all the difference.

Since their introduction, we’ve seen a dramatic improvement in guest satisfaction, with noticeably fewer complaints surrounding cleanliness. Their team doesn’t just meet expectations—they exceed them, consistently delivering welcoming spaces that enhance our guests’ experience. Whether it’s adjusting for peak check-in days or addressing special requests, they’ve proven themselves to be reliable, proactive, and a pleasure to work with.

We couldn’t recommend the Godfrey Group more highly!

— Colin Henderson, General Manager, Landal Barnsoul