Housekeeping Manager

Godfrey Group Facilities Ltd is a national housekeeping company with our head office based in Ruthin, North Wales. We are currently recruiting for a Housekeeping Manager to join our team at one of our client’s holiday parks in Hexham, England (near Slaley Hall).

You’ll be responsible for leading and supporting the housekeeping team to deliver exceptional standards of cleanliness and presentation throughout the park.

Please note: You will need your own transport to get to the site, and a full driving licence is required.

The Role

• Contract: Permanent, 24 hours per week
• Salary: £17,971.20 per year (£14.40 per hour)
• Key working days: Mondays, Fridays and Saturdays (some Sundays may be required)
• Typical hours: 9am – 4pm

Main responsibilities include:

• Managing the housekeeping team to ensure all accommodation meets the highest standards of cleanliness and presentation.
• Handling guest complaints professionally and implementing improvements where needed.
• Coordinating with the maintenance team to resolve any issues within accommodation units.
• Liaising with Head Office and your Operations Manager to complete admin tasks and ensure stock levels are maintained.
• Managing staff rotas in line with arrivals and departures to ensure sufficient cover.
• Overseeing day-to-day operations of the housekeeping department and ensuring all cleans are completed before the 4pm check-in deadline.
• Supporting the resort’s senior management team to deliver excellent guest experiences.
• Carrying out general administrative duties as required.

About You

We’re looking for someone who:

• Has experience managing a housekeeping team, ideally in a holiday park or hotel setting.
• Is confident managing people, rotas, and deadlines.
• Is computer literate, with basic knowledge of Word, Excel and Outlook.
• Has excellent communication skills and attention to detail.
• Delivers high standards of customer service.
• Takes responsibility for their own performance and team development.

What We Offer

• Competitive hourly rate
• Paid holidays
• Uniform provided
• Free on-site parking
• Comprehensive training, including full in-house and COSHH training

Our Commitment to Inclusion

Godfrey Group Facilities Ltd is an equal opportunity employer. We welcome and encourage applications from all qualified individuals, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability.

• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive environment

Experience (preferred):

• Supervisory: 1 year
• Housekeeping management or assistant manager experience

Work Location: In person – Hexham, Northumberland

Job Type: Permanent

Benefits:

• Company pension
• Free parking
• On-site parking

Experience:

• housekeeping management: 1 year (preferred)
• Administrative: 1 year (preferred)